Welcome to McDenmark

Authors

DOI:

https://doi.org/10.35295/osls.iisl/0000-0000-0000-1353

Keywords:

digitalization, public administration, citizen participation, access to justice, digitalización, administración pública, participación ciudadana, acceso a la justicia

Abstract

Denmark is a pioneering country regarding digitalization. The Danish public administration is a clear frontrunner and has been submitted to significant changes. Contact between the administrative authorities and the citizens is predominantly digitalized and digital self-service solutions and automated decisions are increasingly used. Theoretically the point of departure is George Ritzer´s theory that societies worldwide are subject to a far-reaching process of McDonaldization, which leads to the implementation of the modes of organisation and production found in fast-food restaurants in other sectors in society. The theory of McDonaldization is applied to the digitalization of the public administration in Denmark. The article further explains the findings from a sample survey on specific digital solutions in Denmark and how the citizens perceive these solutions.

Dinamarca es un país pionero en materia de digitalización. La administración pública danesa es una clara pionera y se ha visto sometida a cambios significativos. El contacto entre las autoridades administrativas y los ciudadanos se realiza, de forma predominante, digitalmente, y cada vez se utilizan más las soluciones digitales de autoservicio y las decisiones automatizadas. Teóricamente, el punto de partida es la teoría de George Ritzer según la cual las sociedades de todo el mundo están sometidas a un proceso de McDonaldización de gran alcance, que conduce a la implantación de los modos de organización y producción que se encuentran en los restaurantes de comida rápida en otros sectores de la sociedad. La teoría de la McDonaldización se aplica a la digitalización de la administración pública en Dinamarca. El artículo explica además los resultados de una encuesta por muestreo sobre soluciones digitales específicas en Dinamarca y cómo perciben los ciudadanos estas soluciones.

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Author Biography

Bettina Lemann Kristiansen, Aarhus University, School of Business and Social Sciences, Department of Law

Bettina Lemann Kristiansen. Professor, PhD, University of Aarhus, Denmark. Email address: blk@law.au.dk

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Published

28-07-2023

How to Cite

Lemann Kristiansen, B. (2023) “Welcome to McDenmark”, Oñati Socio-Legal Series, 13(4), pp. 1281–1297. doi: 10.35295/osls.iisl/0000-0000-0000-1353.