Apologies, Mediation and the Law: Resolution of Civil Disputes
Keywords:
Apology, Mediation, Law, Disputes, Resolution, Disculpas, mediación, derecho, disputas, resolución, resolución de conflictosAbstract
Mediation is a process that provides opportunities for parties to civil disputes to engage in dialogue that can satisfy their expectations and needs for apologies. While the literature on law and apology identifies why and ways in which the process can be beneficial, there are concerns associated with apologies offered in mediation. This article provides an overview of the apology and mediation literature in which these benefits and concerns are explored and the psychological research that reveals the complexity of apologies. We use case examples that illustrate this complexity and indicate ways that mediators working with parties in mediation who have indicated that apologies are important to them, might work with this. The article also reflects on the ways that the law interacts with apologies in the mediation of private law disputes and concludes that the law plays a significant indirect role in supporting parties who seek an apology as an outcome of mediation
La mediación es un proceso que ofrece a las partes implicadas en disputas civiles la oportunidad de entablar un diálogo que permita satisfacer sus expectativas y necesidades de disculpas. Mientras la literatura sobre derecho y disculpas identifica el porqué y las formas en las que el proceso puede ser beneficioso, existen preocupaciones asociadas a las disculpas ofrecidas en la mediación. Este artículo ofrece una visión de la literatura sobre disculpas y mediación, que analiza estos beneficios y preocupaciones, y de la investigación psicológica que muestra la complejidad de las disculpas. Se usan ejemplos de casos que ilustran esta complejidad e indican formas en las que podían aplicarlos los mediadores que trabajan en mediaciones en las que las partes han indicado que las disculpas son importantes para ellos. Este artículo también refleja las formas en las que el derecho interactúa con las disculpas en la mediación entre disputas de derecho privado y llega a la conclusión de que el derecho juega un papel indirecto importante en apoyar a las partes que buscan una disculpa como el resultado de la mediación.
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